Cancellations & Rescheduling
Last review/update: 2020-03-05th
Cancellations & rescheduling can be done, if you email the school about the changes. Please write when your booking is and/or the new lesson time you would like.
Check the rules written below for more details.
Cancellation fee
You have to pay a cancellation or rescheduling fee in the situations listed below.
* If you cannot come, depending on the situation, you can still take your lesson at the same time using another service, like LINE, WeChat, Kakao Talk, Skype, etc. It will be charged at the same rate as the lesson that was booked before. If it is a regular telephone, please call us.
Cancellation or Rescheduling Fees
24 hours or more in advance
0%
↓
Less than 24 hours notice
50%
↓
Within 6 hours of the scheduled time
100%
The cancellation fee is 100% for students that do not come at the scheduled time.
Late Payment Fee: 10%
After 1 month: 100% + 10% → After 2 months: 110%+10%…
Cancellations, Rescheduling and Special Services
0%
No cancellation or rescheduling fee is charged, if you tell the teacher about a cancellation or reschedule 24 hours or more in advance.
50% Cancellation Fee
50% of the lesson fee must be paid, if a lesson is cancelled or rescheduled within 24 hours of the lesson time, and if you have told the teacher more than 6 hours in advance.
100% Cancellation Fee
100% of the lesson fee must be paid, if cancellations are made or rescheduling is done 6 hours or less before the lesson starts.
+10%
Please pay all cancellation fees/charges within a week.
Payment made later than one month will incur an additional charge of 10% per month.
Are you late for your lesson?
If you call on the day of the lesson, after the reserved lesson time has started, sometimes we can teach you on the phone or on an app like Line, WeChat, Kakao Talk, or Skype, etc (depending on the situation). Lessons start from the reserved time, not from the time the teacher is called.
Example
Usually lesson are 50 minutes but this is an example of a special case.
Example: A 60-minute private lesson from 3:00 pm to 4:00 pm.
1. About 10 minutes after the lesson has started (3:10 pm), the teacher calls the student to check if they are still coming to the lesson or see if the student has forgotten about the lesson reservation.
2. The teacher asks the student if they would like to do today’s lesson over the phone, on Skype, Line, WeChat or another chat program. *If the choice is of taking a lesson is by phone, the student must call the school. As the lesson time has already begun the full lesson fee must be paid.
3. The student can pay at the start of the next lesson, if the next lesson is within a week. Otherwise please pay as soon as possible by bank transfer and send an email stating to which account payment has been made.
What happens if I forget the time my lesson starts?
If you have scheduled a lesson and forget what time the lesson is on a certain day please make sure you check your schedule with us within 24 hours of the scheduled time. If the teacher is not in the office they might not be able to check their schedule until about 30 minutes before the starting time of the booked lesson.
Compensation Claims for Cancellations or Rescheduling
As this school is offering lessons at the discount part-time hourly rate paid to teachers at other English schools, the school/teacher will not offer compensation or reimburse the costs of gasoline, parking fees, train or subway tickets, time, or any other related costs, etc. when the school/teacher has to cancel a lesson or a lesson is unable to be taught, due to scheduling mistakes of either party, transportation time changes, or weather, etc.
When a lesson must be canceled, the school provides alternate lesson times if available.
Changes to Our Rules
Due to changes in the law etc, at times we may need to make changes to these rules. Because of this we reserve the right to change or update these rules, or any of our rules at any time. You are responsible for reviewing these rules, and continued use of our site following changes will be considered acceptance of those changes. Any changes or updates will be effective immediately upon posting to the site.
Further Questions
If you have any questions regarding the cancellation fee, rules or any other matters, please contact our Sapporo office on 011-768-8116.
