Sapporo Eikaiwa AGREATDREAM, Language School

Notice: This school will be closed from October 27th (Thu) to November 10th (Thu) for remodeling.
Please email us if you have any question or telephone us after November 11th (Fri). Thank you.

Cancellations & Rescheduling

Braeden_hackingIf you need to make a cancellation or reschedule your lesson you will need to email the school about the change.

If you cancel or reschedule, check the rules written below.


You have to pay a cancellation or rescheduling fee in the situations listed below.

  1. If you cannot come, depending on the situation, you can still take your lesson at the same time using another service, like LINE, WeChat, Kakao Talk, Skype, etc. It will be charged at the same rate as the lesson that was booked before. If it is a regular telephone, please call us.

Cancellation or Rescheduling Fee

The day before 0% → On the day 50% Within 2 hours of the scheduled time 100%

The cancellation fee is 100% for students that do not come at the scheduled time.

Late Fee: 10%
After 1 month 110% → After 2 months 110%+10%


Cancellations, Rescheduling and Special Services

0%

If you tell the teacher about a cancellation or reschedule the day before the lesson, no cancellation fee will be charged.


50%

50% of the lesson fee must be paid, if a lesson is cancelled or rescheduled on the same day as the lesson, and if you have told the teacher more than 2 hours in advance.


100%

100% of the lesson fee must be paid, if cancellations are made or rescheduling is done 2 hours or less before the lesson starts.


+10%

All cancellation fees/charges should be paid within a week.
Payment made later than one month will incur an additional charge of 10% per month.


 

Are you late for your lesson?

If you call on the day of the lesson, after the reserved lesson time has started, sometimes we can teach you on the phone or on an app like Line, WeChat, Kakao Talk, or Skype, etc (depending on the situation). Lessons start from the reserved time, not from the time the teacher is called.

 

 


Usually lesson are 50 minutes but this is an example of a special case.

Example: A reservation is made for a 60-minute private lesson from 3 pm to 4 pm. 

1. About 10 minutes after the lesson has started (3:10 pm), the teacher calls the student to check if they are still coming to the lesson or see if the student has forgotten about the lesson reservation. 

2. The teacher asks the student if they would like to do today’s lesson over the phone, on Skype, Line, WeChat or another chat program. *If the choice is of taking a lesson is by phone, the student must call the school. As the lesson time has already begun the full lesson fee must be paid.

3.  Student can pay at the start of the next lesson, if the next lesson is within a week. Otherwise please pay as soon as possible by bank transfer and send an email stating to which account payment has been made.


Compensation Claims

As this school is offering lessons at the discount part-time hourly rate paid to teachers at other English schools, the school/teacher will not offer compensation or reimburse the costs of gasoline, parking fees, train or subway tickets, time, or any other related costs, etc. when the school/teacher has to cancel a lesson or a lesson is unable to be taught, due to scheduling mistakes of either party, transportation time changes, or weather, etc.

In the case where a lesson must be cancelled, the school will provide alternate lesson times if available.

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Lesson Fees

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