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How to fix the problemIf you are using Windows 10, you might need to change your regional setting to get the Japanese font loading or add a language pack to your PC. Watch the videos below for more ideas on fixing the problem.
This article applies to: Platform(s): Windows 10, Windows 7, Windows 8, Windows Vista, Windows XP SYMPTOMS A program displays in an incorrect language. CAUSE The system locale is not set to use the language of choice. SOLUTION Notes You must be logged in with an account that has administrative privileges in order to change the system locale. The appropriate language packs should be installed on the operating system. View the System Locale settings for Windows Click Start, then Control Panel Click Clock, Language and Region Windows 10, Windows 8: Click Region Windows 7: Click Region and Language Windows XP: Click Regional and Language Options The Region and Language options dialog appears. Click the Administrative tab On Windows XP, click the Advanced tab If there is no Advanced tab, then you are not logged in with administrative privileges. Under the Language for non-Unicode programs section, click Change system locale and select the desired language. Click OK Restart the computer to apply the change.